Free Shipping On Orders Over $99.00

3388 Centennial Dr, Helena, Montana 59601, United States
|

Return Policy & FAQ's

15 Day Return Policy

If you are not completely satisfied with an item, you may return it within 15 days from the date received. The item must be in its original condition and include all parts, accessories and packaging.  Include a copy of the original invoice with your return.

 *Please Note: Items may be subject to a 20% handling and restocking fee.  Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.).   Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.   When requesting a refund, your original credit card will be credited once your return is processed. 

For item returns please e-mail me at: sales@downhometack.com 



Horse Products:   

  • Items that are sealed in their own packages, must not be opened
  • The item must be returned in the exact condition of which you received it.  cannot have been used or placed on a horse in any way, shape or form!  Used or "tried out"  items may not be returned.
  • We reserve the right to refuse returns in which the value of the item has been diminished in anyway
  • All returns please package all item(s) securely.
  • It also helps ensure the item arrives safely, reducing the chances of damaging or losing the item 
  • If returned item is damaged or  lost, we will be unable to refund your money

  Please tell us why you are returning our product, so that we can continue to improve our service



.  

Each month we will run sales on special items

FAQs

Can't find an item:

Just contact us thru are e-mail address, sales@downhometack.com and we will be happy to special order it for you.  All special orders will require a deposit of 1/2 down, no refunds on special orders. So make sure you are ordering the correct product.


  Shipping is calculated based on product size and weight to the lower 48 states.  

When will my order be shipped?

Your order will be shipped out the following day Carrier is USPS Tracking # is included 

 How long will it take my order to arrive?  

 Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 3-5 business days.  

 How do I report a damaged or defective product?
Call Customer Service at 1-406-422-0184 or e-mail us at sales@downhometack.com immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging. 

What Payments do we accept?

We except all major credit cards.  No checks

 Must I pay sales tax?  

Montana has no sales tax. 

 What is a back order?
A product is labeled as back ordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. For the estimated arrival date  You will receive periodic emails regarding the back order status. 

  What items can be back ordered?  Back orders are accepted on most items, Unless it will be an item that we will no longer carry. You will be notified by e-mail if were unable to add it to our inventory. 

 Can I change or cancel my order?
You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 406-422-0184. Or e-mail us @ sales@downhometack.com

 What delivery area is covered by Down Home Tack, Inc.?
We ship within the lower 48 states.