What is your return policy?
15 Day Return Policy
If you are not completely satisfied with an item, you may return it within 15 days from the date received. The item must be in its original condition and include all parts, accessories, and packaging. Include a copy of the original invoice with your return. Please tell us why you are returning our product, so that we can continue to improve our service.
Please Note: Items may be subject to a 10% handling and restocking fee. Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damage, defective, wrong item sent, etc.). Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. When requesting a refund, your original credit card will be credited once your return is processed.*
For item returns please use our contact form.
- Items that are sealed in their own packages must not be opened.
- The item must be returned in the exact condition of which you received it.
- The item cannot have been used or placed on a horse in any way, shape, or form! Used or “tried out” items may not be returned.
- No returns on saddles
- We cannot accept returns for the following due to safety standards and other regulations. Categories: Bits, Dewormer, Discontinued Items, Special orders, and other select products.
We reserve the right to refuse returns in which the value of the item has been diminished in any way.
All returns please package all items securely. This helps ensure the item arrives safely, reducing the chances of damaging or losing the item.
If returned item is damaged or lost, we will be unable to refund your payment.
Can’t find an item?
Just contact us through our contact form and we will be happy to special order it for you. All special orders will require a deposit of full payment down, no refunds on special orders. Please make sure you are ordering the correct product.
How is shipping calculated?
Shipping is calculated based on product size and weight to the lower 48 states.
When will my order be shipped?
Your order will be shipped out the following day of placement. USPS tracking # is included.
How long will it take my order to arrive?
Delivery times are dependent upon product, inventory status, and delivery method. Typically, orders will arrive to your home within 3-5 business days. Please keep in mind that you may place an order for items currently on back order.
What is a back order?
A product is labeled as back order when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. For the estimated arrival date, you will receive periodic emails regarding the back order status.
What items can be back ordered?
Back orders are accepted on most items, unless it will be an item that we will no longer carry. You will be notified by e-mail if we are unable to add it to our inventory.
How do I report a damaged or defective product?
Call Customer Service at 1-406-422-0184 or fill out our contact form immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.
What payment types do you accept?
We accept all major credit cards, debit cards, and cash in-store. Online ordering is done through PayPal, credit card, or debit card. No checks, please.
Must I pay sales tax?
Montana has no sales tax.
Can I change or cancel my order?
You may change or cancel your order if it hasn’t been processed. Simply call Customer Service at 406-422-0184 or fill out our contact form.
What delivery area is covered by Down Home Tack, Inc.?
We ship within the lower 48 states.